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Frequently Asked Questions

Q. how long do I heat it?

A. depending the size of the pack; the small sized packs should be heated for 20 to 30 Seconds. The bigger packs should be heated for 1.5 to 2 minutes. Always start with The minimum heating time recommended, if it is not warm enough, add 20 to 30 Seconds. . Do not overheat the pack..

Q. Where to store Nature Creation’s products?

A. Storage of all Nature creation products must be in the freezer. This will insure freshness and performance of the products.

Storing our products anywhere other then the freezer can damage the products.

Q. I’m allergic; can I use your products?

A. for our sensitive customers, we offer 2 different odorless packs – the shoulder pack, and the basic herb pack.

Q. my pack got dirty, how do I clean it?

A. Wipe the pack with a clean damp cloth. Avoid wetting the herbs. To machine wash the slippers; take the herbal inserts out of the slippers, and wash The slippers (without the inserts) in warm water, delicate cycle is recommended.

Q. Can I heat Lavender pack?

A. No. the lavender packs can be used cold only.